1.2 Establish Initial Customer Program Management Office (PMO) Processes
Objective
Establish a customer PMO structure as well as supporting PMO processes to manage and oversee program activities.
View Best PracticesTask Activities
-
Customer
Onboard PMO lead and team to support Phase 1 activities
-
Customer
Develop Program Charter
-
Customer
Develop Resource Management Plan (including PMO roles and responsibilities)
-
Customer
Develop Program Management Plan (including risk, acquisition, cost, communications/stakeholder, and quality)
-
Customer
Develop Initial Master Schedule for Phases 1 and 2 activities
-
Customer
Develop Independent Verification & Validation (IV&V) Plan
-
Customer
Execute onboarding/off boarding activities as defined within the Resource Management Plan
-
Customer
Begin executing against Program Management Plan
-
Customer
Manage schedule weekly by updating activities, dates, duration, and dependencies in conjunction with activity owners
-
Customer
Develop Status Report/Dashboard and report on schedule, issues, and risks
-
Customer
Update the Project Business Case
-
Customer
Populate the Investment Readiness Checklist
1.2 Best Practices
- Establish the necessary PMO structure, staff and processes upfront as it will set the stage for the remainder of the migration
- Maintain the same key personnel throughout the program
- Develop Program Charter with a defined scope upfront based on the agreed upon vision; the Initial Master Schedule should be flexible and closely monitored for necessary updates
- Align program resources in the Initial Master Schedule to the Resource Management Plan and Acquisition Strategy. Develop work breakdown structure (WBS), critical path, schedule management process, and identify dependencies
- Agencies purchasing transaction processing services only should use the M3 Services Tailoring Guide to identify M3 activities and outputs relevant to their project
- Develop IV&V Plan to independently and proactively identify risks, define reporting structure, integrate governance processes, and establish procedures to incorporate findings
- Clearly articulate goals and objectives that capture the “why” of the change and a high level statement of future activities
Stakeholders
Customer
- Executive Sponsor
- Program Manager
- PMO Lead
- PMO Team, if on boarded
Inputs
- Project Business Case
- Vision Statement
Outputs
- Program Charter
- Resource Management Plan
- Program Management Plan
- Initial Master Schedule
- Independent Verification & Validation (IV&V) Plan
- Status Reports/Dashboards
