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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 1: Readiness
1.6 Define Benefits of the Program
1.5 Develop Lifecycle Cost in the Business Case
1.7 Define Change Management Approach
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective:   Develop approach and plan to procure products and services for customer planning and to support activities for which customer is responsible throughout the migration.

   Phase 1 GuidanceResponsible Party - Customer, Provider, Shared
1. Understand strategic drivers based on the objectives of the program (C)
2. Identify and document metrics to measure outcomes of the program against strategic drivers (C)
3. Set baselines for current state performance metrics and define success targets expected to be achieved after completion of the program. Agencies may use existing metrics available at GSA Benchmarking Initiative, create their own metrics, or utilize any of the sample metrics documented in the Baseline and Target Performance Success Metrics (C)
4. Develop reporting mechanism and timeline to report on metrics after migration Go-Live (C)

• Organization Strategic Goals and Objectives
• Initial Target State Concept of Operations

• Baseline Performance and Success Metrics
• Target Performance and Success Metrics
Stakeholders Update
• Business Owner(s) (C)
• Executive Sponsor (C)
• Program Manager (C)
• PMO Lead (C)
• PMO Team, if on boarded (C)

Best Practice
• Set defined performance and success metrics (including baselines and targets) at the beginning of the program to be able to measure and communicate the benefits intended, and ultimately achieved, by the program
• Benchmark KPIs against internal and external standards