Skip to main content

M3 Framework - Introduction M3 Framework - Overview Phase 0 - Assessment Phase 1 - Readiness Phase 2 - Selection Phase 3 - Engagement Phase 4 - Migration Phase 5 - Operations Resources
M3 Playbook > Phase 1: Readiness
1.7 Define Change Management Approach
1.6 Define Benefits of the Program
1.8 Understand As-Is Workforce
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective:   Assess stakeholders impacted and their readiness for change to inform the change management approach.

   *Phase 1 GuidanceResponsible Party - Customer, Provider, Shared
1. Conduct stakeholder analysis to identify all stakeholders that will potentially be affected (C)
2. Develop an initial Communications Plan including audience, purpose, delivery methods, and timeline considerations (C)
3. Document migration and O&M training needs to inform the Target State CONOPS and Initial Scope of Services (C)
4. Create a feedback mechanism to collect input from stakeholders throughout the program (C)

• Business Case
• Current Organization Structure

• Stakeholder Analysis
• Communications Plan
• Migration and O&M training needs
Stakeholders Update
• PMO Team (C)
• Change Management Lead (C)
• Communications Lead (C)

Best Practice
• Include Communications Lead early in the process and consider Communications Lead’s roles throughout the entire process • Communicate the value and benefits of migration and business process changes to the larger workforce after the business case and throughout the implementation
Activity 2.6 Develop Change Management Plan
Activity 3.9 Execute Change Management Plan
Stakeholder Analysis
Communications Plan