3.14 Finalize Target State Concept of Operations
Objective
Define which processes and services will be performed between the customer and provider to understand the Target State Concept of Operations.
View Best PracticesTask Activities
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Shared
Review Provider Agreement to determine in scope processes and target state requirements
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Shared
Review and agree upon where the business processes and services should be performed in the future (e.g., internally versus with provider) based on the requirements and requirements fit-gap analysis
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Shared
Update the Initial Concept of Operations (CONOPS)
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Shared
Validate updated CONOPS with stakeholders
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Shared
Define roles and responsibilities for Operations and Maintenance (O&M) (e.g., systems maintenance, incident identification, change control and release management, service level agreement reviews, and governance)
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Shared
Finalize Target State CONOPS based on processes to be migrated to the provider and the designed retained organization
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Shared
Report updates in governance meetings and Status Reports/Dashboards, informing QSMOs as necessary
3.14 Best Practices
Stakeholders
Customer
- Business Owner
- Program Manager
- Functional Lead
- Technical Lead/Solution Architect
- Technical SME
- Functional SME
Provider
- Business Owner
- Program Manager
- Functional Lead
- Technical Lead/Solution Architect
- Technical SME
- Functional SME
Inputs
- Target State CONOPS
- As-Is Workforce
- As-Is Process Flows
- Scope of Services
- Requirements Traceability Matrix (RTM)
- Requirements Fit-Gap Analysis
- Initial Concept of Operations (CONOPS)
- Provider Agreement
