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M3 Playbook > Phase 4: Migration > 4.17 Develop and Execute Cutover Plan for Go-Live

4.17 Develop and Execute Cutover Plan for Go-Live

Technology

Task Activities

  1. Shared

    Develop Cutover Plan to include pre cutover, cutover, and post cutover steps

  2. Shared

    Integrate the Cutover Plan with the overall communication and program Go-Live schedule

  3. Shared

    If Go decision is made, begin executing Cutover Plan and monitor activities towards deployment

  4. Shared

    If No-Go decision is made, execute Contingency Plan procedures

  5. Shared

    Communicate the cutover activities to stakeholders

  6. Shared

    Execute pre cutover tasks

  7. Provider

    Initiate post cutover activities to include warranty period support

  8. Shared

    Schedule all necessary checkpoints to monitor Go-Live progress

  9. Provider

    Execute cutover tasks to include deployment of code to production, activation of system components, and securing or shutting down legacy systems

  10. Provider

    Initiate post cutover activities to include warranty period support

  11. Customer

    Update decommission plan for legacy systems

4.17 Best Practices

  • Establish an ongoing and committed contact center support at each organization to help facilitate Go-Live transition
  • Have all key Subject Matter Experts (SMEs) available onsite during final pilot trial and actual deployment
  • Conduct daily meetings to monitor progress and issues for timely resolution
  • Use the Cutover Plan to define cutover communication steps and checkpoint meetings, align resources, and identify risks with aligned contingency plans in place. Determine activities for before, during, and after the day of cutover

Stakeholders

Customer

  • Program Manager
  • Functional Lead
  • Technical Lead / Solution Architect
  • Security Lead
  • Network SME
  • PMO Lead
  • PMO Team
  • Change Management Lead
  • Communications Lead
  • Data Conversion Lead
  • Interface Lead

Provider

  • Program Manager
  • Functional Lead
  • Technical Lead / Solution Architect
  • Security Lead
  • Network SME
  • PMO Lead
  • PMO Team
  • Change Management Lead
  • Communications Lead
  • Data Conversion Lead
  • Interface Lead

Inputs

Outputs

  • Cutover Plan
  • Decommission Plan
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