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M3 Framework - Introduction M3 Framework - Overview Phase 0 - Assessment Phase 1 - Readiness Phase 2 - Selection Phase 3 - Engagement Phase 4 - Migration Phase 5 - Operations Resources
M3 Playbook > Phase 4: Migration
4.20 Finalize Service Level Agreements
4.19 Develop and Execute Cutover Plan for Go-Live
4.21 Design Target State Processes
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Finalize the agreement on the level of service from the provider during O&M.

Phase 3 GuidanceResponsible Party - Customer, Provider, Shared
1. Finalize O&M roles and responsibilities between the customer and provider (S)
2. Validate and agree upon SLAs as an input to O&M IAA/Contract (S)
3. Update/validate SLAs (as applicable) to ensure process steps are met that allow customers to meet agreed upon SLAs with provider (S)

• SLAs

• Updated O&M SLAs
Stakeholders Update
• Executive Sponsor (C, P)
• Business Owners (C, P)
• Program Manager (C, P)
• PMO Lead (C, P)
• PMO Team (C, P)
• Functional Lead (C, P)
• Technical Lead/Solution Architect (C, P)
• Technical SMEs (C, P)
• Functional SMEs (C, P)

Best Practice
• Establish SLAs with proper monitoring where both customer and provider responsibilities are clearly defined