Skip to main content

M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 4: Migration > Process and Service Delivery
4.20 Design Target State Processes
4.19 Finalize Service Level Agreements
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Design the Target State Process Maps, activities, decision points, interrelationships, & systems interactions.

Phase 4 GuidanceLegend - Customer, Provider, Shared
1. Finalize list of in-scope processes for migration and identify which processes will undergo reengineering (S)
2. Validate and update the Business Process Reengineering Strategy (S)
3. Validate and update process decomposition for in-scope processes based on Service Area functions and activities (S)
4. Develop Target State Process Flows for in-scope processes, considering internal control, segregation of duties, technology, handoffs, workloads, and manual workarounds (S)
5. Review, validate, and update processes with stakeholders (S)
6. Update and develop Standard Operating Procedures (SOPs) and develop Desk Guides/User Guide for customer and provider processes (S)

• Target State Concept of Operations (CONOPS)
• Target State Systems Environment

• Target State Process Maps
• SOPs
• Business Process Reengineering Strategy
Stakeholders Update
• Business Owner (C, P)
• Functional Lead (C, P)
• Technical Lead/Solution Architect (C, P)
• Technical SME (C, P)
• Functional SME (C, P)
• Program Manager (C, P)

Best Practice
• Establish a standardized and common process decomposition to have consistency in terminology using guidance from the applicable Service Area
• Perform business process alignment activities rather than traditional business process reengineering to avoid bad practices continuing in the new system
• Identify key functional process lead and Subject Matter Experts (SMEs) to drive process ownership and decision making