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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 4: Migration > Process and Service Delivery
4.21 Design Target State Processes
4.20 Finalize Service Level Agreements
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Design the Target State Process Maps, activities, decision points, interrelationships, & systems interactions.

Phase 3 GuidanceResponsible Party - Customer, Provider, Shared
1. Finalize list of in-scope processes for migration and identify which processes will undergo reengineering (S)
2. Validate and update the Business Process Reengineering Strategy (S)
3. Validate and update process decomposition for in-scope processes based on Line of Business service catalogs (S)
4. Develop Target State Process Flows for in-scope processes, considering internal control, segregation of duties, technology, handoffs, workloads, & manual workarounds (S)
5. Review, validate, and update processes with stakeholders (S)
6. Update and develop Standard Operating Procedures (SOPs) and develop Desk Guides/User Guide for customer and provider processes (S)

• Target State Concept of Operations
• Target State Systems Environment

• Target State Process Maps
• Standard Operating Procedures
• Updated Business Process Reengineering Strategy
Stakeholders Update
• Business Owners (C, P)
• Functional Lead (C, P)
• Technical Lead/Solution Architect (C, P)
• Technical SMEs (C, P)
• Functional SMEs (C, P)
• Program Manager (C, P)

Best Practice
• Establish a standardized and common process decomposition to have consistency in terminology using guidance from the applicable Line of Business
• Perform business process alignment activities rather than traditional business process reengineering to avoid bad practices continuing in the new system
• Identify key functional process lead and SMEs to drive process ownership and decision making