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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 4: Migration
4.3 Develop O&M Governance
4.2 Maintain and Execute Risk Processes
4.4 Prepare O&M Scope of Services and Contract
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Develop integrated Operations and Maintenance (O&M) governance structure to manage and oversee system and process performance.

Phase 4 GuidanceLegend - Customer, Provider, Shared
Activities
1. Identify provider governance bodies that will participate during O&M (P)
2. Define integrated governance authority, roles, and responsibilities for oversight and management decision-making on topics such as risk/issue escalation, Service Level Agreement (SLA) monitoring and management decision-making on topics such as risk/issue escalation, SLA monitoring, contract negotiations, service/change requests, and management after system Go-Live (S)
3. Establish integrated governance meeting cadence and reporting timelines for customer and provider (S)
4. Create integrated O&M Governance Charter (S)
5. Begin executing against governance charter to facilitate decision-making and issue escalation upon Go-Live (S)

Inputs
• Existing Governance Bodies and Processes within customer and provider agencies
• Customer Governance Charter
• Migration Phase Interagency Agreement (IAA) (Federal Only)

Outputs
• O&M Governance Charter
• Risks, Actions, Issues, and Decisions (RAID) Log
Stakeholders Update
• Executive Sponsor (C, P)
• Business Owner (C, P)
• Program Manager (C, P)
• PMO Lead (C, P)
• PMO Team (C, P)

Best Practice
• Establish goals, timeframes, resources, and responsibilities clearly during the migration that has buy-in from senior management at the customer and provider agencies
• Encourage decisions to be made at the lowest possible level, while allowing elevation of important or contentious issues through the governance model