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M3 Framework - Introduction M3 Framework - Overview Phase 0 - Assessment Phase 1 - Readiness Phase 2 - Selection Phase 3 - Engagement Phase 4 - Migration Phase 5 - Operations Resources
M3 Playbook > Phase 4: Migration
4.9 Execute Training for Go-Live
4.8 Execute Workforce Transition and Prepare for Go-Live
4.10 Execute Labor Relations Strategy
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Develop and deliver training to the organization to prepare for Go-Live.

Phase 3 GuidanceResponsible Party - Customer, Provider, Shared
1. Review and update the Training Plan to include specific training styles tailored to customer segments affected by the migration (C)
2. Design training content and supporting materials and develop job-aids (S)
3. Plan logistics for training delivery and confirm training roles and responsibilities (S)
4. Deliver training (S)
5. Develop Training Evaluation form and feedback process (S)
6. Collect feedback and update Training Materials and delivery methods as needed (S)

• Training Plan

• Updated Training Plan
• Training Materials
• Training Evaluations
Stakeholders Update
• Program Manager (C, P)
• Training Lead (C, P)
• Change Management Lead (C, P)
• Communications Lead (C, P)

Best Practice
• Consider developing webpages to share information for ease of access and frequent use by employees
• Provide training in a variety of formats to accommodate different learning styles of stakeholders