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M3 Framework - Introduction M3 Framework - Overview Phase 0 - Assessment Phase 1 - Readiness Phase 2 - Selection Phase 3 - Engagement Phase 4 - Migration Phase 5 - Operations Resources
M3 Playbook > Phase 5: Operations
5.2 Collect Lessons Learned
5.1 Review Performance Against Expected Benefits
5.3 Implement Integrated O&M Governance
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Identify the Program’s successes and areas for improvement, and report findings in a Lessons Learned Report.

Phase 5 GuidanceResponsible Party - Customer, Provider, Shared
1. Develop a Lessons Learned Questionnaire and provide it to program stakeholders to gather feedback on the successes and areas for improvement, including feedback on the Communications Plan (S)
2. Distribute questionnaire and provide time for response (S)
3. Hold an optional meeting with program stakeholders to review lessons learned findings (S)
4. Identify major successes and areas for improvement based on stakeholder responses (S)
5. Document the major successes, areas for improvement and lessons learned of the program and present results to USSM, provider and customer executives (S)
6. Conduct knowledge transfer from migration team to O&M team and closeout program (S)

• Program Charter
• Program Management Plan
• Status Report/Dashboard

• Lessons Learned Questionnaire
• Lessons Learned Report
Stakeholders Update
• Executive Sponsor (C, P)
• Business Owners (C, P)
• Program Managers (C, P)
• PMO Leads (C, P)
• PMO Teams (C, P)

Best Practice
• Provide the Lessons Learned Report to both the customer and provider