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M3 Framework - Introduction M3 Framework - Overview Phase 0 - Assessment Phase 1 - Readiness Phase 2 - Selection Phase 3 - Engagement Phase 4 - Migration Phase 5 - Operations Resources
M3 Playbook > Phase 1: Readiness
1.3 Establish Customer Risk Processes
1.2 Establish Customer Governance Structure and Processes
1.4 Conduct Procurement Planning
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective:    Establish a Risk Management Plan and supporting processes to identify risks and develop risk mitigation plans throughout the migration

   *Phase 1 GuidanceResponsible Party - Customer, Provider, Shared
1. Develop risk management processes and associated roles and responsibilities for identifying and mitigating risks (C)
2. Identify known risks and enter into Risk, Action Items, Issues, Decision (RAID)
Log (C)
3. Develop and employ mitigation strategies continuously throughout Phase 1 (C)
4. Maintain and update RAID Log with new risks, changes to existing risks, and status of risk management activities continuously at a minimum of every two weeks throughout Phase 1 (C)
5. Report on new risks/issues and ongoing risk/issue mitigation activities in governance meetings and Status Reports/Dashboards (C)
6. Update Risk Management Plan as necessary (C)
7. Document Action Items and Decisions in the RAID log (C)
8. Perform risk assessment (C)

• Program Charter
• Governance Charter
• Program Management Plan
• Initial Schedule

• Risk Management Plan
• RAID Log
• USSM Risk Assessment Tool
Stakeholders Update
• Executive Sponsor (C)
• Business Owners (C)
• Program Manager (C)
• Risk Manager (C)
• PMO Lead (C)
• PMO Team (C)

Best Practice
• Identify roles and responsibilities for risk management early on and establish a risk manager to coordinate all risk management activities throughout the program
• Train migration team members on how to identify and document risk mitigation plans and how to escalate and communicate to leadership effectively